Welcome to AquaPaws! By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchase.

  1. No Returns, No Exchange, No Refunds on Aquariums and Accessories

At AquaPaws, we strive to provide high-quality aquariums and accessories. Due to the nature of these products, all sales are final. We do not offer returns, exchanges, or refunds after the delivery of aquariums and aquarium accessories. Please ensure you review your order carefully before completing your purchase.

  1. Refund Policy for Fish

We take great care in delivering healthy fish to our customers. However, in the unfortunate event that a fish is delivered to you deceased, we offer a refund under the following conditions:

  • Proof of Condition: You must provide clear photographic evidence of the deceased fish immediately upon delivery.
  • Time Frame: The picture proof must be sent to us within 1 hour of receiving the delivery.
  • Refund Process: Upon verification, a refund will be processed to your original payment method.

No refunds will be provided for fish without immediate photographic proof or if reported after the specified time frame.

  1. Product Testing and Delivery

We take pride in ensuring that every product ordered from our site is tested for quality and functionality before delivery. During the delivery process:

  • Open Box Delivery: All deliveries should be conducted as open box deliveries, where the products are tested in your presence.
  • Acceptance of Delivery: Please do not accept any delivery if the products are not tested at the time of delivery. Once you accept the delivery, it is understood that the products have been inspected and approved by you.
  1. Product Images and Accuracy
  • Image Representation: While we strive to provide accurate images of our products on the website, please note that the actual product you receive may differ slightly from the images shown. Variations in color, design, and appearance may occur due to differences in display settings or manufacturing changes.
  • Clarification: If you have any doubts or concerns regarding a product’s appearance or specifications, we encourage you to contact us before placing your order for further clarification. We are here to assist you in making an informed decision.
  1. Orders and Payment
  • Order Confirmation: Once you place an order on our website, you will receive a confirmation email with the details of your purchase. Please review the details carefully and contact us immediately if there are any discrepancies.
  • Payment: Full payment is required at the time of placing your order. We accept various payment methods, including credit/debit cards and online payment gateways.
  1. Registered Business Information

Please note that the registered business entity for this online store is Media Corp. The trading name under which this store operates is AquaPaws. All transactions, customer support, and communications are conducted under the trading name AquaPaws.

 

  1. Shipping and Delivery
  • Delivery Time: We aim to deliver your products within the estimated time frame provided at checkout. However, delays may occur due to unforeseen circumstances.
  • Delivery Address: Please ensure that your delivery address is accurate and complete. We are not responsible for any delays or issues caused by incorrect or incomplete addresses.
  1. Limitation of Liability

AquaPaws shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the amount paid for the products you purchased.

  1. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state of Telangana. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts the state of Telangana.

  1. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with an updated revision date. We encourage you to review these terms periodically to stay informed about your rights and obligations.

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Aquapaws

Call us – 9100230606 / 9542157918

Email us – info@aquapaws.shop

Whatsapp – 9875645584

By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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